No, you will not have to pay any return fees. We cover the return costs entirely to ensure a convenient and hassle-free shopping experience for you.

To be eligible for a return, the following conditions must be met:

• The product is received damaged.
• The received product is different from the one purchased
  
  • If you receive a damaged product, please report it within 3 days of delivery, including a photo or video showing the damage. You can contact us via WhatsApp [+962780835449] to take the necessary action.

In case of issues such as a damaged product or receiving a different product, please provide a photo Or video of the product via the WhatsApp number listed at the bottom of the homepage.

For orders cancellation, Radiantia offers a full refund before products are processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

c. After payment, video and photo orders cannot be canceled as Radiantia has planned and prepared for you after payment.

The refund will be received within 7 to 14 business days.

You can contact the support team by sending an email to info@radiantia.life or by reaching out via the WhatsApp number listed at the bottom of our homepage.

Yes, the full amount is refunded upon meeting the return conditions.

After verifying the return conditions, you can send a message to the store's email or via WhatsApp. Once the details are reviewed, our team will process the refund.

Don't worry If the package is lost, the money will be refunded

1-The buyer does not like it.

2- Products smell unusual.

3- The buyer ordered the wrong items or SKU.

4- The shipping address was provided incorrectly.

5- In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.